NYC Fabrication Workshop LLC — PO Box 4023, West New York, NJ 07093. support@rigfresh.com | 201-648-5333
Every RigFresh air freshener is made to order for you personally. Because your design is printed on demand, we cannot accept returns for buyer's remorse or order changes after production has started.
Custom / Personalized Items
We will issue a full replacement or refund if:
- The item arrived with a production defect (printing error, miscut, blank, or structural flaw)
- We made an error in processing your order
- The item was damaged in transit
To request a replacement or refund on a custom item, email support@rigfresh.com within 14 days of the delivery date with a clear photo showing the problem. We will review the claim and respond within 2 business days. If approved, we will send a replacement at no charge or issue a full refund to your original payment method — your choice.
We do not require you to return the defective item.
Stock (Non-Custom) Items
Non-personalized items in new, unused condition may be returned within 30 days of delivery. Email support@rigfresh.com to start a return. Return shipping is the buyer's responsibility unless the item was sent in error or arrived damaged.
Order Changes and Cancellations
Because production typically begins within 24 hours of order placement, we cannot guarantee changes or cancellations once an order is submitted. Contact us immediately at support@rigfresh.com and we will do what we can.
Questions
Email support@rigfresh.com or call 201-648-5333. We are here to make it right.